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HVAC and help

We have a front desk lady that just joined our clinic over the last few weeks.  She has been doing office work for around 30 years and thinks she has a good handle on the office.  In a lot of ways she knows her stuff and does a great job.  There is definitely a lack of willingness to learn how we run our office.  There is also a lack of people or office skills that is unacceptable.  There have been times where messages have been taken with a completely different name than was given.  As an ac air conditioning Ogden expert I just want the office to run good.

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